First step
Do not repeat the same donation before checking its payment result
A closed payment screen or delayed bank notification does not necessarily mean that the transaction failed. Before starting a new donation, check the payment result, your bank or card activity and any available transaction reference.
- Check whether the donation result shows a successful, failed or pending transaction.
- Review your bank or credit-card activity to see whether the same amount appears more than once.
- Note the transaction date, amount and the organisation, scholarship or project you supported.
- If the status is unclear, submit a support request before making the payment again.
Cases to report
Report duplicate or unrecognised transactions for record verification
The same donation appears to have been charged twice
Report the two transactions with their dates and references. Payment records are reviewed to verify their status. A report does not create an automatic commitment to cancel or refund a donation.
I donated the wrong amount
Check the amount before completing payment. Completed donations cannot be cancelled or partially refunded because they are transferred directly to the scholarship recipient(s) or activity of the announced campaign.
I see a donation transaction I do not recognise
Contact your bank or card provider first. Then notify bursverenler.org with the transaction date, amount and any available reference. Do not share your full card number, CVV or password.
My transaction appears failed or pending
If your bank or card activity shows a charge, do not start the same transaction again. Submit a support request so that the transaction record can be verified.
Cancellation and refund rule
Completed donations cannot be cancelled or partially refunded
Donations and application fees made through virtual POS, credit card or cash within announced campaigns cannot be cancelled or partially refunded because they are transferred directly to the scholarship recipient(s) or activity of the campaign.
- Check the donation amount and supported page carefully before payment.
- Review the purpose, organisation and project information on the donation page.
- Keep your donation record after the transaction is complete.
- If you suspect an error or duplicate charge, submit a notice for record verification; do not begin another transaction expecting a refund.
Donations are collected to be directed to the supported scholarship recipient(s) or activity. Once a completed donation is allocated to that purpose, cancellation or a partial refund is not possible.
Secure notice
Share only the information needed to match the transaction
Include the transaction date, amount, name of the supported organisation or project, and any available transaction reference in your support request. Do not share your full card number, CVV, online-banking password or SMS verification code.