Service-fee information
Check current information on the application screen
A service fee may apply to some application processes. Whether it applies and its current amount should be checked from the information shown during the application. As this information may change, this help page does not state a fixed amount or rate.
Programme requirements and application flows can differ. Read the on-screen explanation and transaction total carefully before continuing.
Payment steps
Complete the process only on the secure payment screen
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Check application information
Review your application form and any notices before moving to payment.
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Review the current transaction information
Check the service fee and transaction summary shown on the payment screen.
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Start payment only once
Follow the secure-payment instructions. Do not repeatedly press buttons and wait for the screen response.
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Check your application status afterwards
After the payment or transaction completes, review the application status on the relevant programme screen.
Secure payment
Protect your card and account information
- Pay only through secure screens on the bursverenler.org domain.
- Do not share card numbers, security codes, passwords or verification codes in support messages.
- Sign out of your browser and account after using a shared device.
- Use current Safari, Chrome, Edge or Firefox rather than an in-app browser.
First check your application status and your payment instrument’s transaction activity. Repeated attempts can increase the risk of duplicate records or transactions.
Problems and support
If there is an issue on the payment or application screen
My application status did not change after payment
Wait briefly and check the relevant programme screen again. Do not start the same payment again if the transaction is still in progress.
I saw an error message
Note the message, date and time, device and page address. Follow the Technical Support guide without sharing passwords or payment details.
Where can I find current service-fee information?
Current information is shown during the application process. The application screen and programme-page explanations are the primary sources.