Is the transaction complete?
Check the result shown in the payment flow first
When payment is complete, transaction-result information is displayed in the payment flow. Review the result and confirm that the organization, scholarship or project is correct.
- Check the transaction status shown after payment.
- Compare the donation amount with the selected organization, scholarship or project.
- Keep any transaction or record number shown.
- Do not start the same donation again before confirming its completion.
Payment record
What information may be included in a donation record?
Limited transaction information may be retained to follow and verify a donation and, where needed, review a support request.
- Donation amount
- Transaction date
- Transaction or record number
- Payment status
- Organization, scholarship or project linked to the donation
Full credit-card details are not stored in bursverenler.org or Yücel Kültür Vakfı systems. Payment is completed through the secure infrastructure of the bank or authorised payment provider.
Notification
Check your email address and transaction information
Donation-related notifications may be sent using the contact details provided during the transaction. Make sure your email address is correct and keep the donation record where needed.
- Check spam or unwanted-email folders as well.
- Note which donation page the transaction relates to.
- Do not share transaction screens or records with unauthorised people.
- Never send card, bank-account or security details by email or message.
Issues and repeated payments
Check the existing record before making another payment
If you are unsure about the payment result, review the transaction record and your bank activity before repeating the donation. A repeated transaction may lead to a duplicate donation.
I cannot see the payment result. Should I donate again immediately?
No. First check your payment record and bank activity. Repeating the same transaction may create a duplicate donation.
What information should I share when requesting support?
Share the donation amount, transaction date, transaction number where available and the issue you encountered. Never share card number, CVV, password or bank-login information.
What if my donation was incorrect or duplicated?
Keep the transaction record and follow the guidance for incorrect or duplicate donation transactions. Review may be needed depending on the donation and transfer status.
Next step
Review the donation transfer process
After the payment record is complete, the transfer process to the relevant organization or project proceeds according to the donation type and page conditions. Review the transfer guide for further detail.