Video guide
Watch the donation process step by step
Before donating, review the page for the organisation, scholarship programme or project you wish to support. The video shows the main on-screen steps of the donation process.
Flow shown in the video
Complete your donation in this order
- Select the organisation, scholarship programme or project you wish to support from the donation pages.
- Review the purpose, organisation and support information on the page.
- Enter a donation amount or select the support option offered on the page.
- Complete your payment details through the secure payment screen.
- Check the transaction result and keep your donation record.
Check the page you are supporting and the amount once more before completing the donation. Before starting the same payment a second time, review whether the payment result is successful, failed or pending.
Choose the right support
Review the purpose of each donation page separately
An organisation may have different scholarship programmes, projects or donation pages. Your donation is associated with the organisation, programme or project stated on the page you select.
- Check which organisation, scholarship programme or project your donation supports.
- For purpose-specific campaigns, read the page description carefully.
- If you have a question about the support amount or method, request clarification before proceeding to payment.
- Review the relevant help topics for information about donor preferences, recipient selection or the support process.
Payment and record
Confirm the result and keep your transaction record
Check the transaction outcome when payment is complete. The amount, date, supported organisation or project and any transaction reference help you follow your donation record.
The payment screen closed. Should I donate again?
Check the donation result and your bank or card activity first. Do not start the same donation again until the transaction status is clear.
What should I do if I see an error in my donation record?
Submit a support request with the transaction date, amount and any available reference. Claims involving duplicate charges, an incorrect amount or a technical error are reviewed using payment records.
Secure transaction
Enter payment information only on the secure payment screen
Do not share your full card number, CVV, online-banking password or SMS verification code in support messages. These details are not requested for a donation record or support request.