Quick check
First make sure that you are using the correct login page
Individual users and institution administrators use different login pages: Scholarship seekers and individual users should use the Member Login page. Authorized users of scholarship-providing institutions should use the Institution Management Panel login page.
- Check that you entered the email address used when creating your account.
- Do not leave spaces before or after your email address.
- Pay attention to uppercase and lowercase letters when entering your password.
- If your browser automatically inserts an old password, clear the field and enter it again.
If your email address is already registered, do not open a second account to resolve the login issue. Follow the password reset steps first.
Login issues
Continue according to the issue you encounter
I see an “Incorrect email address or password” message
Make sure that your email address matches the one registered to your account. Enter your password again and check whether Caps Lock is enabled on your keyboard. If the issue continues, reset your password.
I do not remember my password
Open the Forgot Password page and enter the email address registered to your account. Follow the instructions shown on the screen and sent through your registered communication channel to create a new password.
I did not verify my account or complete registration
If you did not complete account verification during registration, review the steps in the Membership and Account Verification guide. Do not try to create another account with the same email address or phone number.
The page does not open or I see a system error
Check your internet connection and refresh the page once. If the issue continues, try again using an up-to-date browser or a different device. For an ongoing technical issue, contact us and include the error message and the device you are using.
Step by step
How do I reset my password?
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Open the Forgot Password page
Use the “Forgot password” link on the Member Login page or open the password reset page directly.
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Enter your registered email address
Enter the email address you used when creating your account. Check it for typing errors, then tap or click the “Continue” button.
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Follow the instructions sent to you
Complete the password reset steps shown on the screen and sent through your registered communication channel. If you made more than one request, use the most recent instructions.
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Create a new and strong password
Choose a password that is difficult to guess and that you do not use for other accounts. After confirming your new password, return to the login page.
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Log in with your new password
Log in with your registered email address and new password. If your browser automatically inserts the old password, clear the field first.
Notification issues
If you do not receive the password reset instructions
- Make sure that the email address you entered is the one registered to your account.
- Check your spam, junk and promotions folders as well as your inbox.
- Wait briefly for the message to arrive and avoid creating repeated requests.
- If you created a new request, use only the most recent instructions.
If the issue continues, request support through the Contact Us page. Without sharing your password or verification code, provide the email address you use and the error message shown on the screen to help identify the issue.
Security
Protect your login and password details
- Never share your password, SMS code or password reset link with anyone.
- Enter your login details only on pages under the bursverenler.org domain.
- Do not save your password on shared devices and log out when you are finished.
- Do not reuse a password from another service for your bursverenler.org account.
The bursverenler.org team, scholarship providers and donors will not ask you to share your password or verification code.